Users have continued to have trouble with registration on the OneChurch Basingstoke website. This time, we believe it’s fully resolved.
Google reCAPTCHA
For some browsers (e.g. Safari for Mac) the problem has been with Google reCAPTCHA, the system we use to ensure those trying to register with us are not robots (automatic registrations that seek to overwhelm a website). We were using version 2 which asks you to choose which panels in a photograph have a particular object (e.g. traffic lights or bicycles).
We upgraded the site to use Google reCAPTCHA version 3, which does this check in the background. However, users continued to have problems registering and logging in, and so we disable Google reCAPTCHA in the plugin we were using to serve the registration and login forms.
Despite this, the Captcha problem persisted for some users. We eventually discovered that Captcha also needed to be disabled on the registration form itself (as well as in the plugin options). This has now been done, and we believe, has finally cleared the problem.
Please Try Again
So, everyone should now be free of registration trouble for the OneChurch Basingstoke website. If you have any difficulties, please contact the Webmaster who will attempt to help you.
